If you can think back to the last time you misplaced your purse, you surely know how it made you feel. It’s that sinking sensation that starts in your stomach, quickly turning to panic as you realize the bag that holds the majority of life’s important items is long gone. You frantically retrace your steps, check behind the couch, and ask your spouse if they’ve seen what you’re desperately trying to find.
Lindsay Jones knows this feeling all too well. The Texas educator was driving home from Northern New Mexico. She had just spent the week on vacation, and was heading back to central Texas. She stopped in at the Lubbock, Texas Chick-fil-A to grab a quick lunch with her family.
After their lunch, the family piled back in the car and continued on the highway. It wasn’t until they stopped for gas 3 hours away that Lindsay noticed her purse was missing. That’s when she realized she had left her purse at the Lubbock Chick-fil-A.
She frantically called up the Chick-fil-A, explaining that she had stopped in a few hours prior and lost her purse. But, it’s what the Chick-fil-A crew members did next that left Lindsay in shock.
An employee named Darcey Cuellar remembers getting the phone call from Lindsay. She told KAMC News,
“I was working drive-thru and heard the phone ring, and she was kind of frantic saying she was like three hours away and she left her purse here.”
Thankfully, the kind staff had her purse and were willing to ship it to Lindsay’s home in Texas. But, panic overcame Lindsay, who then remembered the keys to her classroom, as well as her teacher ID card, were tucked in her lost purse. She would need them by Monday morning, which was only a few days away.
The Texas teacher knew she needed to get her purse back, and fast. She called the store a second time and spoke to Chick-fil-A’s director of operations, Casey Kovar.
Lindsay says Casey was happy to take her purse to FedEx for an overnight shipment. He was completely understanding that she needed her purse ASAP, and went to the local FedEx store himself. When Lindsay went to give Casey her FedEx number so he could charge it to her account, Casey informed Lindsay that it had already been taken care of.
In a Facebook post, Lindsay details how Casey handled the situation, which Lindsay admits was “1,000 percent” her fault.
“He took my purse to FedEx and had it shipped to me ‘Priority Overnight.’ With it being a Saturday delivery, and being that I carry a pretty large hand bag that weighed 7 lbs, you can imagine it was NOT a cheap shipment!!”
Not only did the crew at the Lubbock Chick-fil-A ship the box priority overnight, they threw in some amazing surprises for Lindsay to discover. Lindsay had no idea that she would receive more than just her purse…